Shipping policy

Your STRGHTLNES session is a tattoo appointment, so the main part of your order doesn't need delivering. Alongside it, we post you a physical envelope containing your size guide, second-skin dressings and aftercare information, so you're prepared before your appointment.

Where we ship
We currently ship to UK addresses only.

Shipping cost
Delivery of your envelope is included in the price of your session.

Dispatch times
Envelopes are dispatched within [3–5] working days of your order. During drop launches, when order volumes are high, dispatch may take up to [7] working days. Working days are Monday to Friday, excluding UK bank holidays.

Delivery
We send all envelopes with Royal Mail [Tracked 48 / 2nd Class], which usually arrives within [2–3] working days of dispatch. You'll receive an email with tracking information once your envelope is on its way.

Your appointment doesn't depend on delivery
If your appointment is before your envelope arrives, don't worry. Your session is still valid, and we'll have everything you need ready for you at the studio.

Address details
Please check your delivery address carefully when ordering. If you notice a mistake, email info@strghtlnes.com as soon as possible. Once an envelope has been dispatched, we can't change the address. If an envelope is returned to us because of an incorrect address, you can collect it from the studio at your appointment.

Lost or damaged envelopes
If your envelope hasn't arrived within [10] working days of dispatch, or arrives damaged, email us at info@strghtlnes.com with your order number and we'll send a replacement or have one ready for you at the studio.

Gifts
If you're buying a session as a gift, you can enter the recipient's address at checkout so the envelope goes straight to them.

Questions?
Email info@strghtlnes.com